Audible Treats: Social Media Music for Your Ears


Photo by Alexander Richter, used with permission from Audible Treats

The music industry has embraced social media more than almost any other, so it should come as no surprise that Audible Treats has a worthy presence on social media. In fact, they came in at #11 on our list of the top PR firms on social media this year, so  we got their perspective on what makes a social media campaign work. The following answers come from co-founder and president, Michelle McDevitt:

For your clients, which social networks have been the most effective for PR?

For my clients, most of whom are musicians, producers, rappers, singers, performers, Twitter and Facebook have proven been the most effective networks. Both Twitter and FB are easy for them to manage and update on their own and through them, they can extend their persona and brand with fans easily. More recently, Instagram and depending on their personality, Vine too, have become great tools for them too. Soundcloud and YouTube aren’t social media platforms but they have a similar metrics measuring component to them and they have proven to be indispensable to measure the efficacy of our campaigns.

How do you go about handling a social media PR campaign?

It depends from client to client. To be honest, most of our clients have a pretty good grasp on how to use social media so we usually only do light consulting in the form of passing along good press hits to share with fans, making sure they tag media publications when they tweet about their press hits, making sure their accounts aren’t auto-updating/syndicating across platforms (it’s lazy and can turn people off) teaching them the basics do’s and don’ts, etc. We sometimes come up with creative social media-driven contest and activation ideas to incentivize fans to become more involved and help spread the gospel too.

What advice would you give when it comes to using social media for a public relations campaign?

Don’t rely solely on social media to raise awareness and likewise, don’t ignore it. I consider social media to be complementary to a traditional PR campaign. There’s hundreds of blogs dedicated to “best practices” – read those and choose which ones apply best to your industry.

How would you recommend that a client handles a big screw up on social media?

Owning up to mistakes and apologizing for gaffes is usually the best way to handle them. I would also suggest a more extensive apology on the company blog or doing an interview after extensive media training.

Do you have any social media success stories you’d like to share?

Several of our clients have been trending topics on Twitter, Facebook Likes have doubled or even tripled within a month, we’ve launched several clients’ first interactive campaigns on their social media platforms that have resulted in increased sales, awareness, and an uptick in ancillary areas, such as new show bookings, getting higher profile mangers, getting record deals, etc.

What do you think sets your company apart from your competitors?

We get results in a variety of media platforms and clients can tell that we’re personally invested in our projects. We consult on everything from image to branding to asset roll-out and we have honest conversations with a client if something isn’t up to par and will ultimately hurt the campaign.

If you know a PR firm who would like to offer their social media advice to other professionals, leave a comment or contact to let us hear about it.